Information for Merchants

There are currently no upcoming holidays affecting the payment schedule this term.

Vendors are required to disallow the purchase of any prohibited items with Bulldog Bucks.  Please ensure staff communicate to any Gonzaga cardholder that wishes to purchase a prohibited item that they will gladly create a separate transaction using a different payment method if the cardholder wishes to purchase the prohibited item.

Purchases of alcohol (including alcohol-free), tobacco, cannabis and all related products including drug paraphernalia, firearms and/or ammunition/explosives, stored value gift cards and/or debit cards, pornography, contraception and lottery tickets are strictly prohibited when paying with Bulldog Bucks

Sale

1. On the card reader’s main screen, press the large gray button top and bottom to navigate up and down the screen to highlight SALE (if it is not already highlighted on the screen)

2. Click the green enter button on the bottom righthand corner

3. Swipe the Gonzaga ID card in the slot on the right-hand side of the card reader with the magstripe side facing the card reader

   • If you are having trouble getting a successful swipe on the magstripe, you can enter the 8-digit GUID number, located on the bottom righthand corner of the ID card

4. Enter the amount to charge

   • You do not enter the period, just the numbers
     • i.e. $4.86 would be entered as 486
   • If you mistype the number, you can press the yellow button on the bottom of the card reader to backspace
   • When the correct number is entered, click the green button

5. This will then reach out to our system to verify that the funds are available

   • Upon successful transaction, a merchant receipt will print out
     • Have the customer sign this receipt and hold on to for your records
   • A customer receipt will be available.
     • If the customer wants the receipt, press the green button
     • If the customer does not want the receipt, press the red button

Finding out the balance on the card:

• If you need to confirm there is enough money on the card to process the transaction, you can run a $0 sale on the card reader by following the steps of processing a sale and entering 0 when the card reader asks for the amount. This will then print a receipt that will show the remaining balance on the card. This may come in handy for things such as verifying funds before allowing a cardholder to gas up their vehicle if they intend to use Bulldog Bucks as payment.

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Refund

 

1. On the card reader’s main screen, press the large gray button top and bottom to navigate up and down the screen to highlight REFUND

2. Click the green enter button on the bottom righthand corner

3. Enter the Manager Password: 123456

4. Swipe the Gonzaga ID card in the slot on the right-hand side of the card reader with the magstripe side facing the card reader.

   • If you are having trouble getting a successful swipe on the magstripe, you can enter the 8-digit GUID number, located on the bottom lefthand corner of the ID card

5. Enter the amount to refund

   • You do not enter the period, just the numbers
     • i.e. $4.86 would be entered as 486
   • If you mistype the number, you can press the yellow button on the bottom of the card reader to backspace
   • When the correct number is entered, click the green button

6. This will then reach out to our system to process the refund

• A merchant receipt will print out with the option to print a customer receipt as well

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Change Paper

1. Gently open the paper compartment on your reader by lifting the flap on the top of the terminal to release the catch and open the roll compartment.
2. Remove the leftover spool
3. Take a new roll and unroll an inch or two. Place the new roll in the open compartment with the roll facing upwards. 
4. Close the compartment gently, but you should still hear a slight click upon closure.

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Change Date and Time

1. Coming Soon

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To pay invoices for rental equipment, you can either send a check to the address provided on the invoice or you can pay by credit card at this link:  https://commerce.cashnet.com/GUBDBVendor

Quick Tips

• When paying the invoice be sure to enter the pre-taxed total. Sales tax will automatically be applied after your credit card info is provided.
• Be sure to provide the invoice number to ensure your payment is applied correctly.

Academic Calendar 

Events at Gonzaga 

Athletics Calendar

We order our  2 1/4"  x 50' thermal paper rolls at a quantity of 50 from Thermal King off of Amazon.

Most times, "connect fail" has nothing to do with the card reader.  It you are not renting a FortiGate from us, then the first thing you will need to do is provide us with your current Static IP address.  If you do not know your Static IP address, then contact your IT person.  We highly recommend that you reach out to us to discuss switching your account over from Static IP to FortiGate in order to have a higher success rate of successful transactions.

Please help us prevent fraud, a risk to your bottom line.

As use of the ZAGCARD grows, please be sure to adhere to these guidelines to minimize the amount of fraudulent claims made by cardholders.  Typically, fraud is not an issue due to the picture found on the front of the ZAGCARD.  However, it is recommended that you ask your employees to follow these suggested steps, in particular when dealing with deliveries and manual entry of the card number:

• When taking orders for delivery, please let the person know that you will be checking their ZAGCARD at the time of the delivery.  Let them know that the person accepting the delivery must be the actual cardholder who is paying for the transaction. When making the actual delivery, please be sure of the following:
• The photo on the card is the person that placed the order
• The person signs the receipt

Please note that any fraudulent activity that occurs due to not following the above guidelines may result in monetary restitution and a chargeback fee.

Please remember these key policies:

• Merchants are not allowed to impose any surcharge, levy or fee for those using their Bulldog Bucks for payment. This includes enacting a minimum amount charge on their purchases or an additional fee or a mandatory charge for gratuity or any other service/product.
• No alcohol, tobacco, cannabis and all related products including drug paraphernalia, firearms and/or ammunition/explosives, stored value gift cards and/or debit cards, pornography, contraception and lottery tickets to be purchased with Bulldog Bucks. If the person is of legal age, they may still purchase these items, but they must provide another form of payment.

Please note that non-adherence to these policies may result in suspension and removal from the program.  For additional information, please review your Business Service Operating Agreement.