Mobile ZAGCARD

Your Mobile ZAGCARD is your connection to resources on and off campus.

The Mobile ZAGCARD is available to all enrolled students and current employees. Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to conveniently use your Mobile ZAGCARD. Your Mobile ZAGCARD acts just like your physical card and now you can add it to your preferred digital wallet.  

Getting Started

Minimal set up is required to use your Mobile ZAGCARD. Most users can begin using their Mobile ZAGCARD on their phone in minutes. An approved photo is required.

 

Photo Submission/Preparation 

1. Once you have received your Gonzaga username and password, please submit your photo to be displayed on your Mobile ZAGCARD: 

a. If you have already been issued a physical ZAGCARD, there is no need to upload a new photo 

2. Upload a photo for your Mobile ZAGCARD here: photoupload.gonzaga.edu. Photos will generally be approved within 1-3 business days. 

a . Photo submission guidelines

How to add your Mobile ZAGCARD to your wallet

  1. NOTE: Your physical ZAGCARD will be deactivated once your Mobile ZAGCARD is provisioned. It may take up to 30 minutes for your newly provisioned Mobile ZAGCARD to be fully updated in our door access control system. 
  2. Download the Transact eAccounts app from the App Store or Google Play Store
  3. Log in with your Gonzaga username and password
  4. Click “add to wallet” on the Campus ID and accept the Terms and Conditions

Mobile ZAGCARD uses around campus

  • Bulldog Bucks
  • Residential and Community Meal Plans
  • Accessing Secured Doors
    • Building and Mail Room locker access
  • Library Access
  • Printing
  • Rudolph Fitness Center
  • Athletic Events

FAQs

 Are mobile credentials secure?

Yes, they are actually more secure than physical cards. Unlike traditional physical cards, launching a secure, NFC-enabled Transact Mobile Credential can’t be replicated.

What happens if your phone battery dies?

Credentials work beyond a dead/low phone battery (e.g. iPhone XS, XS Max or XR models, power reserve is available up to 5 hours when your phone needs to be charged).

Do I need to download an app or will this be stored in my phone’s digital wallet?

Users will need to download the Transact eAccounts Mobile app in order to have a mobile credential provisioned. Once users have successfully authenticated, the mobile credential can be added to a digital wallet (Apple Wallet, Samsung Wallet, Google Wallet).

Do I have to get a mobile ZAGCARD when we launch?

No, actually! Although we are using a mobile-first adoption model, you will have the option to choose mobile or the traditional plastic ZAGCARD.

Can I have a mobile and plastic ZAGCARD?

Unfortunately, no. To minimize the risk of credential sharing, users will only be able to select one of the two.

I am not having success adding my Mobile ZAGCARD to my device.  Who can help me? 

Contact Zagcard Services.

Location: Hemm 103 (Welcome Desk)

Phone: (509) 313-6506

Email: campuscardservices@gonzaga.edu

 

How do I change or recover my school login password? 

For students, contact the Next Gen Tech Bar (NGTB).

Location: Hemmingson 113

For Faculty/Staff, contact Tech support.

Location: Foley Center lower level, Library room 004.

Email (students and faculty/staff): techsupport@gonzaga.edu

Phone (students and faculty/staff): 509.313.5550

Web (students and faculty/staff): support.gonzaga.edu

 

How do I activate and install the multi-factor authentication? 

For students, contact the Next Gen Tech Bar (NGTB).

Location: Hemmingson 113

For Faculty/Staff, contact Tech support.

Location: Foley Center lower level, Library room 004.

Email (students and faculty/staff): techsupport@gonzaga.edu

Phone (students and faculty/staff): 509.313.5550

Web (students and faculty/staff): support.gonzaga.edu

 

Do I still need my physical Zagcard? 

Once you have successfully provisioned a mobile credential, your physical Zagcard will be deactivated. We recommend you shred the card once you have a mobile credential. Old Zagcards can also be turned into the Welcome Desk in Hemmingson to be shredded.

Can I still use my physical Zagcard once I have created my Mobile ID? 

No, your physical Zagcard will be deactivated once your mobile credential has been successfully provisioned.

How do I update my name on my Mobile ZAGCARD? 

Name information on the Mobile ZAGCARD comes to us from the university’s core business systems and needs to be updated there. You can find the form to update your legal name by clicking here to get to the Registrar’s Office forms page.

To update your preferred name, go to zagweb.gonzaga.edu and click on the personal information tile. There you will see a blue “edit” button next to your personal details that will allow you to update your preferred name.

Why are my account balance(s) not displaying? 

  • Account balances are currently only displayed on Apple & Samsung Galaxy devices 
  • If your account balances are $0, they will not display until funds are added.  
  • If you have available funds that are not displaying, please contact ZAGCARD Services at zagcardservices@gonzaga.edu 

Why do I have a negative balance on my Mobile ZAGCARD? 

A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.   

I used my credit card at a participating retail location when I meant to use my Mobile ZAGCARD. What can I do to correct my payment source? 

Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Mobile ZAGCARD. 

I am graduating or leaving the University. What happens to my Mobile ZAGCARD? 

As with your physical ZAGCARD, your Mobile ZAGCARD will become inactive when you no longer meet eligibility requirements. If you transfer to another department at Gonzaga, your credential will stay active and update accordingly. 

 

I already have the Transact eAccounts mobile app installed. Do I need to update? 

Yes, you will need to install the updated version of the Transact eAccounts mobile app. 

How do I update the Transact eAccounts mobile app? 

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates. 

 

My balance is different on my device than in Transact eAccounts? 

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information. 

 

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential? 

  • Immediately go to zagweb.gonzaga.edu and click on the ZAGCARD & Bulldog Bucks tile. There you will find a “Freeze my card link” button that will take you to the lock/unlock page on eAccounts. You will then need to select the credential you wish to lock (phone or watch). You will also see a credential with your GUID#. DO NOT LOCK THAT CREDENTIAL During regular business hours, contact ZAGCARD Services at (509) 313-4301 or zagcardservices@gonzaga.edu to notify us that there may be fraudulent activity on your ZAGCARD.
  • In the Transact eAccounts app: 
  • Click the settings gear in the upper right corner.  
  • Select the Card Management option. 
  • Choose the credential you want to deactivate and toggle it off.  
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.  
  • In the Transact eAccounts web version: 
  • Select Card Services 
  • Select Deactivate Card 
  • Select the credential to deactivate and click on “Deactivate Card” 
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.  

 

How do I reactivate my credential if I find my lost device? 

To reactivate a found device that was suspended, perform the following steps: 

In the Transact eAccounts App: 

  • Click the settings gear in the upper right corner.  
  • Select the Card Management option. 
  • Choose the credential you want to reactivate and toggle it on.  
  • You will receive a confirmation email. Only the selected card will be reactivated.   

In the Transact eAccounts Web Version: 

  • Select Card Services 
  • Select Activate Card 
  • Select the credential to reactivate  
  • You will receive a confirmation email. Only the selected card will be reactivated.   
 

 

To access the full User Guide & FAQs for each of the available digital wallets, please use the links below: 

Apple Wallet 

Google Wallet 

Samsung Wallet